They did not mentioned that they will continue to communicate with you, they said they've continued[ly] communicating with you regarding this, as in they've repetitively inform you about the matter.
Do you mind to inform us your residency, though? It's been asked and ignores numerous times.
I may have misunderstood their intentions, thank you for clarifying. I'm sorry, I don't want to disclose too much information about KYC. If Shuffle requests it, I will provide my KYC documents (provided that I can successfully withdraw my funds after completion), but they haven't done so, so I don't think it's necessary to provide additional information here. Thank you for your understanding. It's extremely disappointing that Shuffle is adamant about not allowing me to withdraw, so I don't want to waste any more time here. Thank you, everyone.
They're not as outstanding as you think, their words may not be trustworthy, but still, many people support them.
As
TravelMug nicely conveys, we are all here just trying to see the truth behind the story. None of us here is being benefited from your case, nor we are paid or incentivized at any degree by shuffle to support them. We are here simply to oversee a case.
Moving on to your case, from neutral perspective, I have to say that your reluctance to be open of your residency it is quite frown-inducing. And believe me when I say we are asking that not because we want to know about your private details, to be blunt, we probably couldn't care less about your residency.
It is asked because CasinoGuru's geolocator tag you as a US resident, and US is currently being a prohibited region from Shuffle. Combine that with the use of VPN... don't you agree if people think there is more to look for in this story?