I am sorry to read that word (addiction), it is painful to read about people that have any form for difficulty in life.
In nutshell, since my last post I think I can state when you asked them to close "
the account" you should have asked them to close "
both accounts" because staff could have overlooked it - as seems that have happened in this case. Furthermore, the moment you knew the second account was not locked, you should have brought it to their attention.
If events unfolded in the manner you have described then to some degree Rollbit would have to hold up their hand and tighten up their procedure for those that are seeking self-exclusions but if they knew you had two accounts when you they should have closed both when you requested it.
I do not understand why the Rollbit forum representative has not posted in this thread but I hope he will in order to shed some light on the situation.
How difficult is to do 1+1? and making the user away from it closing all his accounts at once?
And was it so difficult for you to stop using their wesbite if you really wanted to quit gambling there?
I think this was much easier than what they had to do to detect what you really want to do.
Sorry but I dont understand you at all, and I think you need professional help.
Yes it was difficult - thats why I came back - It is called by addiction for some reason.
Yes it would be easier, but that isn't what their regulator specifies for them.
It is hard to understand a sickness without being sick. I'm fighting for help and I'm assuming my condiction.
Isn't easy aswell to close all the customer accounts when he states he suffers from addiction? A few lines of code fix that.