- The next morning, I receive an email very early in the morning from Razer, the founder, stating how he deposited a loyalty bonus in my account and that they'll keep me updated.
- This is clearly them lowkey taunting me and baiting me to help them out. Razer knows that I was self-excluded, yet he still deposited the money on an account I can't even access. They pretend to not have the ability to unban me.
Running a bug bounty for them is not compulsory; they can't force you to do anything you are not willing to do. I will advise that if you want to see if they have truly gifted you the loyalty bonus, you should try contacting them to get your account unlocked, and if they refuse, then you can know where to start pointing your next finger.
A locked account can be credited but can't be withdrawn, so try contacting them first. If they get your account unlocked, you can either fully meet the bonus requirement if there is any or get the reward withdrawn and let them be. If you are having a good gambling experience with them, you might either continue using it or leave that part for them. No one wants to waste effort on something they will not be rewarded for.
They refused to unlock my account when I know damn well they can. I only self-excluded from that site due to staff treating me unfairly. The person in charge of the self-exclusion didn't even ask questions and immediately banned me. As I mentioned, they could see that my account was self-excluded before giving a loyalty bonus. Why would they first deny me and say that I can't get paid? Then, after consulting their PR agency, they pretend to be all nice and deposit an unknown amount of funds into an account that I can't access?
I have good reason to believe that they want me to give them something I have. Then, afterwards ban me for it or force me to KYC then deny it. These people do not like me at all.
I then reported it to Rollbit's Staff via the chatbox as well as their Discord server on multiple separate occasions.
I knew discord chat server (community representative), chatbox and support pages/emails have different persons in-charge, you should email them on their support email directly instead, if there's no bug bounty information/contact on their site.
With the same suggestion above with the reward given to you (loyalty bonus) you should request to remove the self-exclusion (unlock your account) and see for yourself on how things will goes after that.
I'm aware with how their system works, I think you might just be misunderstanding what I'm posting. I am calling them out for being unfair to me in multiple different incidents.
I've already asked them to remove the self-exclusion and they won't, you would have learned this by looking at the screenshots I provided.