This was how I found FreeWallet, I use this to store some Bitcoin, it was easier for me because it required only email login and password, I stumbled on some that ask me to write down recovery seed but it was stressful for me, stupid me, since Free wallet sync with my email I thought that's all that matters and I lost it all, can't log into my account anymore, as if Freewallet swapped my password and log in info.
You may already know now that Freewallet is a complete scammer! There are hundreds of scam accusations against this wallet service provider. I have never seen a wallet ask for KYC information but this fuckers does. Even if you had your seed phrases, I don't think you would have been able to get your money back. I never used their service and I don't know how their service works. All I know about them is, they are just a bunch of scammers!
I do not have thousands of Bitcoin but I have some Bitcoin. However I am afraid that I am unable to buy a hardware wallet due to some limitations. Bitcoin is not allowed here and no companies ship hardware wallets to my country. I wish, I could have buy one.