At CEX.IO, we take compliance extremely seriously, which unfortunately slows down the verification process. On the plus side, you can rest assured that we do everything by the book. Your safety matters more to us than our profits - that’s why clients' patience is key.
This process takes more than a month, which is too much.
I am interested in what would happen if the situation were reversed and you were waiting for the user to return your funds. Would it be comforting to you that patience was key?
Would it be reasonable if you paid some compensation to the user for the entire time of keeping his money?
With due respect, (I already indicated this earlier) I often see many complaints about complications with withdrawal on your platform. At that time, you promised that you would improve it, but I see that there is nothing happened.