Several years ago I used the services of gate.io. After a long break, I decided to use this exchange again. But when I transferred USDT, the exchange blocked the funds and for a month now they have not done anything, they only answer me in a ticket that they are looking into my question. My account was verified, the country, city, email and phone number have not changed. How can this issue be resolved?
You know I haven't used my gate.io account for several months, and I haven't even submitted KYC, even though I know if they have it in their features. But even though I haven't been active on this platform for several months, I was still able to withdraw without submitting my KYC.
Now in your situation, op, I'm a bit surprised why they were able to block your account in their exchange. Have you tried to find out from their support the reason why they were able to block your account?