Give the conditions attached or error response you're receiving from your end, then were you able to show any proof on that, sometimes we don't pass the requirement we are asked to go through and expect the platform to bend their own rules for our sake, just go through the normal procedures and enjoy gambling with Bitvest, LL already made a demand on your ticket complaint lodge and found non, try to make things easier for yourself to help you out with any challenge you're having.