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We have just started our way on Bitcointalk, so so far our campaigns are not so large, but we have big plans and ambitions for the development of our project and in the future we plan to become only better for our users. Thank you for following us and giving us valuable advice, thanks to you we will be able to pay attention to our shortcomings and get better with every feedback.
Yes, so far I see you have done something good and clarified the points in question and that is what is needed when someone is concerned about your project. Maybe you also need to realize that this thread is not some kind of accusation that is detrimental to the reputation you have built, but this thread seems to be a kind of inconvenience for users who complain about terms and conditions and fees.
I see you answered some questions and clarified them clearly, that is the best thing that will make your reputation improve. Anyway, I hope everything is fine and your project will get more and more attention from the community without ignoring the risks involved.