There, you answered your own doubts. I believe that every service, especially new services, should be given thr benefit of the doubt and we should build a positive and supportive community, plus give the service constructive criticism to help make the do their jobs better.
OP gave his honest review/opinion. THAT'S GOOD, assuming it's all true! Currently, the admins now have to do something to convince the community to play in their casino.

You can look at my previous answers and see that they contain full information regarding this issue, we see all your requests and try to respond to them promptly. This is how we become better.