I'm not sure what happened but this is the explanation I got from TheQuin
"As a general observation when 2 outputs on the same transaction are sent to the same deposit address the first is processed immediately and then the server has to go back and reread the transaction before it processes the second one. That causes a delay in the second one showing up which often causes people to incorrectly think they only got one."
- It seems to me that TheQuin is inviting you to contact the side from where you sent the satoshis. Not sure, but i read that.