We have investigated your request, and indeed, the bet was placed at odds of 1.5 and was accepted prior to the market movement. However, there was a lack of timely and accurate visual representation.
We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.
We sincerely regret this and fully understand your claim. We have decided to refund your initial amount of $1,000 in BCD. You can convert it to any currency and withdraw at any time. Thank you for your feedback.
Thanks for solving the issue. We all know that glitches can happen anywhere and that is unfortunate. If the user has enough proof of their claim, the support agent should investigate the case first before writing. They may ask users to wait till they investigate the case. However, BC game support agents did not improve themself. It's important to hire people who speak good English and understand how their platform works. You have to improve your support. All the cases here are just failures of support agents.
Thank you very much. I appreciate your help. I confirm I received the $1.000. I'm gonna update the title and remove the trustpilot bad review.
Congratulations! That is how the community helps! You should give them a good feedback now. 