Hi CryptoHeadlineNews,

We understand the frustration that can arise during the KYC verification process, and we want to assure you that our commitment to maintaining a secure and fair gaming environment for all our players is paramount.

Upon review, the KYC documents submitted from your account were flagged as fraudulent by both our KYC provider and internal fraud team. While we understand they might have been accepted elsewhere, our strict processes are designed to maintain high standards and uphold the integrity of our operations under our license.

It is essential to note that, unlike many other platforms, we provided you with multiple opportunities to rectify the situation by submitting valid KYC documents. Our support team remained friendly throughout this process and wanted to assist you. Unfortunately, after the fourth attempt, genuine documents were still not provided, leading to the suspension of your account.

Sherbet has been operating for two years and we have thousands of daily players. Scam accusations like this are not taken lightly, and we respond to ensure players are completely aware of the reasons surrounding their suspensions. For a comprehensive breakdown of the reasons behind yours, we encourage you to contact our support team via email, mentioning this thread. We are more than willing to provide you with any necessary information to address your concerns.