This freebitco.in account is a bot which makes automatic posts on the forum. Unfortunatelly you aren't going to get a reply from it. You are facing a real nasty situation, but as far as I know the only way to access freebitco.in's support is through this forum and their official threads. They also have a Twitter account, but I don't know if it's possible to be replied there.

Freebitco.in needs to reinforce their support team with more members, because it's insanity to imagine someone may face a simple issue like that and still have to wait more than 6 months without any solutions and real time support... The way it is, it seems we have to pray to not encounter any issues on the individual sphere with the platform, rather only issues which affect the whole platform, so it's fixed with high priority.

I fear the only thing you can do for now is to keep your demand updated on this thread regularly in order to not let it be forgotten or neglected.