You can create a post on their official account on [Reddit] and put the ticket number so that they can expedite the review of your case as soon as possible, give you the reasons that led to the freezing and blocking of your funds, and give you the procedures that you can implement by submitting documents and such to solve your problem, or through links to their communities [here].

Frankly, I have been using GateioExchange for many years and have not faced any problems regarding the money I deposited. You do not have to worry if you legitimately obtained your funds and did not commit any illegal things or violate the policy and terms of using their platform. Perhaps the delay is because you may have created multiple tickets, or they may have a lot of pressure to respond to other customers' tickets.