Your issue can be easily solved through the use of live support. Seems like you really like escalating if there’s some minimal error in the casino. You didn’t provide screenshots too of your bet history that will prove the missing bet that you indicated on the current screenshot.

Live support can easily spot what’s wrong on your bets if you will just provide them BetID and screenshot of your bet. We forum user doesn’t any idea what’s going on your account because you and the support are the only person that can look on it. I have same issue like this before when using Betfury sportsbook but settled properly after I report the missing bet to the live support.