Yes, I have sent in all requested information. I did so in the first days of the announced refund.
Btw, I updated to the correct link to my scam accusation and can be found above.
they mentioned that there was 2 applications were denied and 3 were sent to their "risk management team", it is possible that your refund application was one of the applications that got denied or forwarded to their "risk management team". I'd love to hear what Betnomi have to say about this.
anyway, them editing the title with "solved" is very premature, since there are still cases like yours.