We are uncertain why people continue to present their opinions as facts. The claim that we hand-select users for refunds is outright silly; every user has been refunded, except the five users we mentioned earlier. For the sake of transparency, we will release the usernames of these five users.
The refund requests of the following two users have been denied due to fraud (and this is not up for debate):
1. hubbypub
2. Pgermaine1413
These users have been forwarded to our external risk management team for verification. We will process or deny their requests based on the outcome of the third-party review.
1. Eggs96
2. faramutsi
3. Anccik
4. nutters0n
Aside from these cases, we are currently in contact with one other user privately and are actively working on resolving their case.
There is no other user or individual to whom any money is owed in any way, shape, or form. If someone has requested a refund and hasn't received it, we encourage them to come forward and provide us with a receipt.
I commend your efforts in reimbursement of funds to your clients who got stucked up as a result of the imbroglio that engulfed your casinos years back. This shows your act of kindness and generosity. I believe by this singular act of yours, your reputation would be restored but I am curious about your refund policy. How about those members that have not been online during this period and they either caught up halfway or near finish, what would be your take on this, would you look into their case as I see you already have been doing to making sure everyone is settled.
Lastly, some of the names you mentioned here have raised up cases against you and are yet to be resolved. Looking at the way the scenario is unfolding, the people reimbursed are majorly the small amount holders while the big fishes are still held with pending issues. How will you resolve this when the cases are clear cases of scam.