I never had a problem with this site but the customer support is horrible ,.also i ve a question
Why they don't implement deposit/withdraw also trough lighting network?
Thank
Adding Lightning was first discussed about three years ago but I've not heard anything about it since then.
“First, we'll add Lightning Network deposits and after that's been running for a while we'll start charging a very small fee for sub 30,000 deposits via the blockchain to pay for the consolidation.”
https://bitcointalk.org/index.php?topic=320959.msg56287309#msg56287309