Regarding some of the above cases, it is interesting to hear about. Claiming you have completed KYC as if that clears you; it really doesn't.
[...]
Can you assure us that you're doing the right thing by explaining how exactly you determine those users had defrauded you, or that those who had their account already closed prior to your shut-down are scammers that doesn't eligible for a refund? Especially given in one or two cases, what happened was, their account got closed, they tried to get a resolution here, and before we can even hear from your side, any explanation at all, your.
Stayzor's situation seems in an even worse shape, snippets of his complaint on CG,

He got his fund locked because your platform shut down. He... scammed you? How? Please assure us that it is an justified decision and not an empty air, that he scammed you by providing explanation regarding his situation. Preferably with supporting evidence.