One or two people with a deposit issue out of thousands is exactly cherry picking. We don't even know if the complaint is genuine anyway. Have they yet posted in Scam Accusation with documentation? Transparency? You dropped your changes on users without warning and posted a video hours later. Previously you have raised withdrawal thresholds dramatically without warning. But I never complained because transparency is not promised. Customer support is usually poor, heh, big companies like AT&T and Comcast have poor support. None of this is drastic to any reasonable person. As far as manual processing of withdrawals, you say in one sentence that there is fraud and abuse to deal with, then the next sentence that taking more care processing withdrawals is bad. Maybe they should clarify what "instant" means, that would be a fair point.