Yes, I'm aware the user still claims that one of his deposits wasn't credited. However, for objectivity, I prefer not to draw conclusions based on a single complaint without attached evidence. It could be a legitimate issue or a simple misunderstanding.
We're not here to discuss one particular case or another, we're calling them to change their business model. This case is just one example.
You're happy with their product and it's great, we're happy to hear it.