It is a shame , it’s a lot of money for me, I don’t know if they say anywhere on their website that there will be a problem if somebody from the same household is not allowed on their website and it’s crazy that they just decide to close it.
If you are using multiple accounts in a casino using the same IP then there are many chances of problem, not only in this casino you face problem but in every casino multiple accounts are not allowed. Now waiting to see what their representative replies to you, knowing their side of the story is important to understand the whole thing. The amount you won is not much money for them, so the full story will make it easier to know the main cause of this problem.