Quote from: Dr.Bitcoin_Strange on Today at 08:04:50 PM

Quote from: fritvalg on Today at 06:09:13 PM

Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.

Take care.

This was the part that actually caught my attention. In gambling, I don't think there is anything like customer loyalty; a casino will never bend their policy to make sure that a gambler wins. It doesn't really matter how long you have been loyal and gambling in the casino, and it doesn't also matter how much you have lost for the years you have been gambling in the casino. Perhaps there are also other customers that may have lost even a higher amount and have used the casino for more years than you but yet receive the same treatment as you.

True, casino is a business so they will treat players evenly whether you are loyal to them for decade or just starting up. They already reward loyal players with their loyalty bonuses like rakeback, monthly bonus, VIP bonuses depending on level, as a Diamond VIP level @OP is already enjoying the fruit of his loyalty but obviously, if some SOP is to be served, they will never check or give favor to those who are with them for a long time and or had lost a huge amount of money., they will treat each player equally. Sadly it is not news that casino bookies are limiting people when they start winning. It feels that it is the practice of the bookies to prevent themselves from losing too much.

Quote from: Dr.Bitcoin_Strange on Today at 08:04:50 PM

Since you were already told by customer support to reduce your bet, I suggest you do so and still stake on your game, or you can make any further inquiries on the stake thread there https://bitcointalk.org/index.php?topic=2072589.0

Posting on the official thread may help because it can caterattention many people watching the stake thread. In one way or another, people who are posting on the main thread often time capture the attention of the higher up solving their problem. Hoping that your limit @OP may be look upon and be reviewed.