I told him we could try to make a new account under my name and see if it worked that way and indeed we could bet again. We bet nba games and won everything again. The same thing happened right away; we couldn’t bet anything.
But this time, even the cash out option was blocked.
We searched about it on forums and found out some sites decide to ban players when they win.
Now the support is saying that my account got frozen because of multi accounting.
Was it illegal to open two accounts between me and my husband?
I will provide all the documents required but I would like to know first if what we did was prohibited or not.
Unfortunately you have not read the terms and conditions before. In online gambling it is a common thing that you can not create more than one account from one IP, household, laptop, family etc.
My husband was winning and losing around the same at first. Only the last few days he hit a lucky streak and won around $12 000usd. After that he couldn’t bet and this is when we made my account.
The best think you can ask if to refund your deposits however it is not guaranteed if they will agree with you. They can deny it and if they do they are right about it because you broke the terms.