We asked the support and they gave us a vague explanation. We thought it was an algorithm bug.
Could you mind showing what the message was all about? Even if it was a vague explanation, can you kindly provide any screenshot of the said conversation so we could have an interpretation on what the support was telling?
I told him we could try to make a new account under my name and see if it worked that way and indeed we could bet again. We bet nba games and won everything again. The same thing happened right away; we couldn’t bet anything.
But this time, even the cash out option was blocked.
According to the TOS of Stake, it stated that:
Only one Stake Account per player is allowed. Should you attempt or successfully open more than one Stake Account, under YOUR OWN NAME OR UNDER ANY OTHER NAME.....
I believe that your account was flagged due to a suspicion that you created it under any other name which was probably located under the same IP address of your house. But if there is one thing that they most likely missed, it is that you created this together with your wife which was her account in the first place.
Just to add another question, when you created that new account, were you able to submit KYC documents to prove that you are not the same person? If you submitted the KYC documents of your wife, I really think that they made a genuine mistake here.