Hello,
My husband has many friends in the poker and crypto community. Some of them also bet a lot on different sports.
He decided few weeks ago to follow their bets on nba as we could watch the games together in the morning.
We did it almost every day for some weeks and one day we got lucky and won all the bets.
When he tried to bet for the next games, it kept saying the maximum limit was reached, even for very little amounts. We asked the support and they gave us a vague explanation. We thought it was an algorithm bug.
I told him we could try to make a new account under my name and see if it worked that way and indeed we could bet again. We bet nba games and won everything again. The same thing happened right away; we couldn’t bet anything.
But this time, even the cash out option was blocked.
We searched about it on forums and found out some sites decide to ban players when they win.
Now the support is saying that my account got frozen because of multi accounting.
Was it illegal to open two accounts between me and my husband?
I will provide all the documents required but I would like to know first if what we did was prohibited or not.
It is suspicious when a new account is created from the same IP. Multi accounting is prohibited in most casinos and probably sportsbooks too. They've mostly halted your account for the same reason as from their side, it'll look like you are trying to bypass the restrictions that they've put on the 1st account. Do contact support and follow the instructions diligently. Some sportsbooks might even confiscate without asking, as they'll auto consider it as ban evasion or multi accounting(which is wrong but makes their job easier) and keep the funds in a form of damage control. Good luck.