I saw one of the comments on your Reddit post, the guy waiting for 5 months is completely ridiculous. let's hope yours doesn't take that long.
Exactly, this is really an irresponsible act and scamming behaviour of the exchange. They should already escalated such issue in 3-5 days or at least 1 week. But they just ignore it or maybe they just wait until the user get enough with it and forget their money their lmao. I don't know if they will budge if OP mention about a lawsuit against them for hostaging their money on the platform.