It's one thing for them to be paying and a different ball game entirely when customers are unable to contact support or any members of the platform. Like I said I have used the platform since 2016 and had no problems prior to this. But, when the first (minor) problem takes over 6 months to resolve then something is definitely wrong somewhere. I hope you can understand my POV.
No I agree with that, it is taking too long for your case to be handled. Seems like TheQuin is also a bit more inactive than before as otherwise your issue was probably already resolved. But their trackrecord is very favorable and I am not loosing my trust in them (yet), so hopefully your issue will also be resolved.
@pawanjain, congrats, always nice to win a high reward, has been a while since I last won one of the higher or medium rewards.