Thank you for your reply. It's my first time posting here.
Indeed what we did seems to be against TOS but we weren’t aware of it. As I said, I didn’t even know casinos would ban players if they had a winning streak.
Stake is holding my whole balance for now. I will comply with what they are asking and send all the documents they need.
I am just asking for the money to be sent, not the limit to be raised again (although ultimately i would like to be able to keep on playing)
It is not about winning streak it is about multi account which is not allowed in Stake casino.
Multiple Accounts
4.9 Only one Stake Account per Player is allowed. Should You attempt or successfully open more than one Stake Account, under Your own name or under any other name, or should You attempt or succeed in using the Website by means of any other person's Stake Account, Stake will be entitled to immediately close all Your Stake Account(s), retain all monies in such Stake Accounts and ban You from future use of the Website.
4.10 Should Stake have reason to believe that You have registered and/or used more than one Stake Account, or colluded with one or more other individuals using a number of different Stake Accounts, Stake shall be entitled to deem such accounts as constituting multiple Stake Accounts, and suspend or close all such Stake Accounts. Stake will also be entitled to retain the funds till the Player proves that he did not attempt to create multiple accounts.
Ignorance of the terms and conditions does not exempt us from being penalized or banned. That is the reason why many of the members here who are frequently gambling always say to read the terms and conditions to know what is the right thing to do.
At first, your account was not banned, it was only given a limit to bet in certain gambling area. You could have inquired about it and asked for the best move than circumventing the restriction or limit imposed to your account by creating another account. You could have a strong stance if only you did not create another account to bypass your restriction. I think that there is a high chance that you already lost the funds on both accounts since you agreed that they have the right to confiscate funds if found violating their TOS. But you can still try to make an appeal and request at least to return your deposit, hopefully, they will, if you make such a request.