I have never used this exchange but that kind of customer service is terrible and making a customer wait for 5 months just to solve an issue is unacceptable. OP has been waiting for a month and if this is how they're solving problems of their customer, he's got 4 more months but I hope that it won't take that any longer. And with that OP, no one is able to help you when they've answered the same thing from your ticket and from your reddit post and even here, it won't do that much anymore. As these tickets have got logs written on your report and it's up to their team, department or supports or whatever they call that as they're not forced to solve it asap.