It's unfortunate that the couple is in such terrible circumstances, but there is nothing we can do about it. Perhaps this will teach them a lesson so that the next time they gamble, they will already be aware of the potential consequences of failing to read the terms and conditions of the casino. Since it was so lengthy to read and at times the words were too small for my eyesight, I am aware that many people—including myself—are too lazy to read it, but I think it's a useful first step that we should take to ensure a simple and enjoyable gambling experience.
Yeah I agree with you on the need to read the casino terms and conditions before taking any actions, because from the explanation of the woman we can easily see that the family violated the rules of stake outrightly and since the circumstances that lead to the first account being blocked is related to abuse of rules, it could have been better that the couple moved to other casino's aside from stake if their want to continue playing and at most safest manners, but they choose to stay on stake which was their biggest mistake.
Sometimes it even more better to read over and over any terms and conditions so as to get better understanding of what is at play before one even set out to use such services.