Hey everyone,
I've been with Stake since 2020 and made it to Diamond level. I've always bet big and never complained, even though I mostly lose. But last week, I finally won. I bet on lots of live sports like soccer in Bundesliga and Premier League, making 20-30 bets with odds from 1.10 to 2.5, and ended up winning about $20k.
But then, I tried to place a $300 bet on a big soccer game and got denied. Suddenly, I can't bet the $1,000 to $10,000 I used to. It's strange because I've lost a lot of money there. I asked my VIP manager, Steve, why my limits were cut, and he said he'd check but nothing changed. They won't let me bet like before.
I looked at my stats and saw I'm down $220k. So, after one good week, they limit how much I can bet. It doesn't seem right to let me lose all this time and then restrict me when I finally win. I understand limiting winners but doing this to someone who's lost a lot feels wrong.
Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.
Take care.
There's more unethical crap going on also, they are limiting almost everyone who is on .us and due to "security" updates. It has nothing to do with financial crimes prevention as the TOS says. They even confiscated and prevented me from claiming other bonuses that I was entitled to from my month of losses.
I even had to point out that TVCodeCompiler, whom stole $360,000 from me, was banned on an account named CodeCompilerAZ on live stream isnt banned. Even when I reported the fraud nothing was done even though there are very strict AML laws in place, they flatly ignore their own policies so long as Eddie is making a few bucks. This is after more than 2 years of partnerships. Then my partner manager tells me to be civil as if being civil will hurt my ass any less from the massive shaft I've been getting.
When I sent eddie a message about it-he tells me to talk with support about these issues. Why don't I talk with the international banking authorities instead - its your company Ed, you know better and I have given you many opportunities to make it right. Do you really think I havent tried contacting support? JFC.