I didn't say I don't want the rest of $4000 back , I said I want the money back, that includes my winnings, sorry if misunderstood, I really hope this can be still sorted out and I hope their representative would answer soon.
I took it from another case of self-exclusion [circumvention], I believe you'll find similar email in your husband's inbox following his self-exclusion:
If I may redirect your focus to point number 2 on the agreement that binds to the user upon self-exclusion, especially the later part, "any account will be closed without warning with balances forfeited". So umm... I'll say the chance of getting that USD 4,000 is quite narrow.
As BitcoinGirl.Club has notified Razer, I am refraining from doing so to avoid redundancies.