did some small test withdrawals and successfully withdrew $26k worth of shitcoins (eth, bch, ltc)
that's good to hear, progress has been made, and let's hope you can withdraw the rest of your funds on their platform soon.
but even 0.01btc was too much for the hot wallet right now and it went to pending manual.
you might need to give them a DM informing them that there are not enough funds in their hot wallet.