Where is the scam?
Is being "too slow" with handling support, from a customer point of view = scam ?

If yes, I guess 99% of online casinos should labelled as scammers lol
100% no. But BC game has been on fixing everything related to their support. They have been solving scam accusations on this forum, and everything has gone well so far. I am a participant in their signature campaign. But, I will have to speak the truth. All the scam accusations you see are not because BC games are shady casinos or trying to scam players. It's happening because of their live support.
BC game has been promising to have more professional support. However, I am unsure if they were able to fix those issues. Seeing scam accusations every few days/weeks because of their live support is something frustrating for their management. They should pay more attention hiring good live support agents.