On 29th February they replied that they can't find your username from the automatic email sent to them by AG. The detail was provided by the same day by the arbitrator and they're probably currently looking into it. Perhaps give them some more days to see if they'll come back to AG with some explanation regarding your case.
Yea they give Stake like 90 hours each time to respond. They waited til 3 hours left to respond first time. And now time has ran out on the second 90 hours for response and i commented on it and it gave them more time to respond. They are being very very shady….
Blocking someone from withdrawing so much money is already one thing but ignoring them really takes it to the next level and is disgusting behaviour.
They actually believe the customer says "well then, guess I wait a little longer, no problem".
I think they really want fabricate a story in the background so they find a way not to pay. Obviously the "game investigation" is total bs. Maybe they will go back to the classic multi account story, or maybe arbitrage betting accusation, on parley bets, haha.
That is why I pretty much left this site. It already became worse and worse over the past year with stake but stories like this really scare players away.