Customer service didn't help, just told me to bet less and brushed me off. Is this how they treat someone who's been loyal and lost over $220k in 4 years? I think it's important you all know how they treat players here. If you start winning, they might just cut you off.
Take care.
This was the part that actually caught my attention. In gambling, I don't think there is anything like customer loyalty; a casino will never bend their policy to make sure that a gambler wins. It doesn't really matter how long you have been loyal and gambling in the casino, and it doesn't also matter how much you have lost for the years you have been gambling in the casino. Perhaps there are also other customers that may have lost even a higher amount and have used the casino for more years than you but yet receive the same treatment as you.
This is seriously alarming- what sells the casino is not the gambling games on itself but the customer service experience that they provide. If they treat their customers like nothing, then why is Stake still considered one of the best casinos out there?
In the past week, I have noticed several threads about Stake regarding encountering some issues either related to payment; or to limiting the accounts of its users. This should really spark a red flag on its users given on how they operate and on how they treat its customers.
I do suggest that OP should consider looking for an alternative at this point. Sure, he should try reaching out on its ANN thread in this forum but still, he should not have experience this service to the point that he will contact and message on its board in this forum.
There are hundreds of online gambling platforms that provide a better experience compared to Stake. If I may suggest, then I guess this is the time that you should explore different options now, OP.