I had no ideea this would be an offence to their TOS otherwise
That is why it is very important for us to make sure that before using a gambling platform, we read to their terms and conditions, i think this will serve a way of learning to you now and try to avoid any future reoccurrence with them or any other gambling platform you may be using.
Anyway do you mind giving their representative a DM to have a look at this topic maybe there is still a small chance I can sort this thing out.
They have their announcement thread, you can go over there and maybe locate the representative there by yourself, you're the one in best position of taking your case up with their representative.