-SNIP-
Nope, basically your fund is being held. Because you are not finished the verification, and until that your fund on there is being held based on the thread case you have some issue with the document they're requested and you cannot provided these. So, from my perspective (shit happend) while you got these and cannot following the term & condition process request by them.
Not all in here wearing (Stake) signature, which means they're not getting paid by stake. Many of us already have experience withdraw even without (KYC), you have been request by the team because getting flag from your activity.
Actually this is not a "shit happens" situation, you should take the time and actually read his case here and at askgamblers. Stake is toying with this guy for months now. Always taking forever to reply.
If you would be in his shoes you would be angry as well, this is not a small amount we are talking about. This kind of treatment can happen to anybody, even to you.
Did you ever see what they are asking of him? It's amazing what they are coming up with in their replies.