To be honest, dealing with Blockchain.com support is like hitting my head against a wall.

It also seems crazy that when you change the email address for the wallet, that confirmation isn't sent to the original email address. Basically there is no way of knowing that someone has hacked your wallet.

Although I have given the email address used to set up the wallet, they don't seem to have the ability to track this. What I need is for them to change the email back to the original one but I don't think they will.

They have advised me (via a lot of cut and paste paragraphs) to set up a new wallet, give them evidence that I think the original wallet is compromised, then transfer contents from the old wallet to the new one.


How am I going to do that when:

1 I don't have access to the original one
 
2 The contents of the original wallet are almost certainly gone!


So I have the following info:

Original email address used to set up the wallet
Wallet Identifier
Password
17 word phrase

Yet despite this, they are offering zero help to access my own wallet.

Massively frustrated.