Just saw this thread and it's a bit sad that cases like this exist, I don't understand why casinos need to be this greedy when they already make millions deluxe, they basically just hopes that you gonna get tired and give up.
I hope this will be solved for you KosherMania!
Maybe this have already been mentioned but doesn't your address shows on your bank statement (if not you could ask the bank to add it) and if so is not that a option? I know that an address should be shown on a bank statement and it should work just fine as a proof of residence. Or maybe they not accept a bank statement as a "utility bill"? If not, they really should or they are going against terms of their license.
OP already did that, done that. Read again, the latest document OP submitted was a credit card statement, he submitted the envelope where the address is visible, as well as the content of the letter. They still rejected it, arguing that it is not clear enough, although CG's representative can read it clearly in spite of the needs of zooming in a little bit.
Can stake really just deny all of my documents for no reason? does no one hold them accountable?
No they cant. It should end up in them losing their license. They are not god and they also have rules to stick to.
I have now opened cases with ask gamblers and the pogg. anyone have any other places i can go to file a complaint against stake?
certria@gaminglicences.comAnd why should he do with that address? Inquire for an application to be their sub-licensee?
the wild thing is that i was able to find a credit card statement that had all requested information on the statement itself (not even the envelope like one of them) and they STILL denied it. what stake says on the casino guru thread is usually not the entire truth, and is half truths. they’re essentially lying by omission on that thread. i’m really hoping casino guru finally calls them out and forces them to address what is wrong with every single specific document that i have sent because i am truly clueless at this point.