BC.Game Support, thank you for coming and explaining things from your side, it actually helps a lot and shedding light into this case.
At that time, you hadn't met the x1 wager requirement but requested a full withdrawal, citing a gambling addiction.
So you could block my account immediatly and refund my deposit or the available balance on that moment, right? but you decided to ignore it instead.
At very least, customer support should had flag me. Also I completed the wagger minutes later once my bet was solved. As you know I was cents away from 1x wagger.
My first deposit was on 17/02/2024, 14:04:55 and my first withdraw was on 17/02/2024, 16:12:31 - your server timezone - so it didn't take much time to wagger it as you can see. Between those two dates I placed at least two bets, they were paid, and I had stated my addiction condition.
If I may jump in and give my opinion, the short answer is, "yes, but only if...".
Yes, they could block your account and refund your deposit
to the originating address... if you stated as such in details, that you have an addiction, afraid that if you place another bets to fulfill the wagering requirement you'll succumb further to your addiction and thus you asked them to drop your fund back to the originating address to minimalize the money laundering possibility.
Since you only mentioned that you have a gambling problem and wanted to withdraw your fund [that is yet to meet the AML requirement, no matter how small the remaining requirement is], and since they have similar situations in the past from bad people, it is quite understandable that they took precaution and still insisting on the minimum wager, marking your request as a money laundering attempt instead of a gambling addiction.
Jumping to your proposal of refund,
[...]
In case you want to rollback it I'm withdrawing my claims on GC, TrustPilot and here.
My USDT ERC20 Wallet is 0x67f80443de6af0C541DD27DF313f136e7fFaeD90
If you rollback it to the moment of my first deposit should be: 4558
If you rollback to the moment I stated it for first time: around 5800 (im not sure about the specific amount but it was after first bet was made).
If you rollback to the moment forum users told you about my condition it is 4008
I'm ok with any of those three situations.
As their representative already explained and made it known to us, your situation was only come to their awareness by the first or second of March, when you reached to them about your addiction. As it turns out, though you said you tell them numerous times, you were never mentioned about it from the time you contacted them asking for withdrawal [18th of February], nor was my earlier post here informing them had managed itself into their awareness.
They discovered it, from which they immediately jump into action and take several attempts to help you, only from the beginning of March when you mentioned this to their live support, which ended up with your account being bricked because you refused to perform self-exclusion nor responding to it.
In accordance to the narrative above, I don't think the option to rollback to the moment of your first deposit will be applicable, because they are not aware of your situation. Nor did the moment you stated your addiction on the first time as it was unclear to them whether you're really an addict or attempting to bypass a minimum withdrawal policy. And finally, the time the forum users informed them about it also didn't apply as it didn't reach them.
I hope this clears your issue with BC and we can mark this case as resolved.