My problem is with three things;
1) Asking for KYC when I am literally under $1000 total wagered (WHO THIS KYC INFORMATION EVEN GOES TO??)
2) Refusing to even let me withdraw/close my account
3) Hiding behind their ToS and slow support which ceased communication
as far as I know, one of the casino's protocols is to disable withdrawal when they are asking gamblers playing on their platform to perform KYC. As for where it goes, as far as I know, they keep it.
anyway, have you asked them why they requested for you to perform KYC verification?
Let me know if you want me to provide more information, pictures. I was really hoping this will be the future of Gambling with its own token, and buybacks. but these shady practices make me think otherwise.
please do, providing more information like screenshots of your conversation with their support is important, it adds more context to your post.