I think you will get it very soon. It took almost a month to receive my physical card. I was concerned about their service. But everything went smoothly. Just wait with patience. Besides that, you can use Google Pay or Apple Pay for physical contactless payments. Unless you want to withdraw from the ATM, you can use their NFC virtual card everywhere. So far, I have had better experience with Redotpay. I am not sure if they will continue their services.