Bla bla, Usually they ask KYC when you are trading in multiple thousands and winning. Not when literally your total wager amount is under $1000 and locking your money hiding behind their garbage ToS. There is another post on the thread where they are holding money hostage 6 weeks even after providing KYC! That's absurd.
Yeah, yeah, just keep whining, people here already know how casino KYC works and no one will side you, even defend you, until you submit your KYC then still have the same issue.
The one posted on their ANN is a serious one, shitty casinos who only rely on the same IP range for labeling multi-accounting is absurd. IP address, device, browser, screen width x height, KYC should be the same or similar to label someone as multi accounting not just IP range.
I am not looking for anyone to defend me. I am posting my experience and warning others and hoping if they have a real customer support it will expedite their efforts. I have been using countless other platforms like sportsbet,stake,fortunejack,cloudbet over the years without any issues. They are simply asking me to provide identity front and back. Even then, I don't trust them to honor the withdrawal.