Hello colleagues,
I am posting this thread to warn you to be careful with Citex. They sell certain coins, so you can never withdraw. For months they explain that there is a problem in the coin devs and in this way they blitz thousands of dollars to many users.
I had never heard of that exchange before, so I refrained from involving any unknown crypto-related platform to mitigate the risk of losing my money.
You can't do anything about it, and it looks like they are purposely blocked the withdrawals and probably trading with any coins that has actual value, consider it as a lesson in a hard way and try not to repeat it.