Both are grateful for what happen, at least they came back to settle their problems, unlike other gambling sites who would just easily go for an easy route which is the exit scam. You don't see a lot of casinos fixing their problem, so someone who are waiting to get their problem solved and finally got solved, thanking the casino is not a big deal.
You are talking like they solved all of their issues like BC.GAME etc when the reality is that they clearly didn't. They processed many small payments, but several big payments are still pending.
Check some of the posts above properly to properly understand the entire situation.