I think sending personal documents such as a passport and ID cards to online websites is a massive risk and should never be undertaken. When it comes to exchanges and casinos, you should never engage with any that have clauses in their terms and conditions that allow them to effectively first can blackmail you to submit ID and then refuse to release funds citing other clauses.
I understand you did not read the terms but virtually all of them are similar regardless of where you choose to pay. As the amount is just $100 unfortunately you will have to take the loss and clearly them not allowing you to get your deposit back shows they cannot be trusted.
Hopefully Shuffle will post here to challenge your version of events or confirm what you have stated as it would clarify matters.
Thanks for your comment, I admit I did not read the ToS which states they have the right to ask for KYC any time. But let's be honest, That's a stipulation in all casinos but very rarely enforce unless I am wagering a lot, or I have multi account or any other suspicion like that
I was withdrawing multiple times with no problem (all to the same address), how is it any different this time? Why they want me to provide kyc (picture and back side of ID/passport) to withdraw less than $100? that's a red flag. Any decent casino will disable your account and at the very least let you withdraw your deposit!
Even then, there is 0 guarantee they will honor the withdrawal. Frankly, I don't want to submit my documents to them, or stored by them. (what is to say they will later accuse me of fake documents?) 0 communication on email, twitter and here.
So please Shuffle support if you read this message, tell me publicly here what rules I break? I am playing from my home IP with no vpn and have only account registered when I first heard about this sportsbook through Twitter.
Thank you