Thanks for posting about your issue here.
Pretty straightforward case for us. OP's account was locked because her KYC verification violated our terms.
During our team's review of the Big Win withdrawal, we found that the KYC verification submitted by this user showed clear signs of being under duress when uploading her photo.
As a result, our team closed the account. Due to privacy reasons, we cannot disclose the photos on the forum.
Before the account was locked, the user made withdrawals totaling approximately 14x the initial deposit.
It's a joke? how does the situations matter with your terms? it's very subjective.
I'm not sure what being under duress you mean, but if her KYC is legit, I don't see anything wrong with it regardless what the situation, condition or wear weird stuff. It's really a premature excuse to lock someone else accounts.
Well, withdrawing 14x the initial deposit has nothing do with this case...