29th of February as in around the time BC.Game Support reached you through PM to try their approach?
Yes
As such, your claim of mentioning about your situation many times to no avail is somewhat very misleading, given the impression casted by that statement will be that you in constant attempt to inform them, while actually you only mentioned it after that fact was unearthed and you seemingly [at least to me, and if I may be brutally honest] try to use that as a leverage.
Please feel free to correct me where I wrong.
No, I intended to have my account limited I was not requesting more that something written in their Responsible Gaming Policy which I had agreed.
In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything. While for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.
For this, I've inquired to them and indeed that passage was a guide and a help page, as indicated by the placement of the page itself [not within the ToS page]. And, as such, you're also not quite right about that being their Responsible Gaming Policy.
You are wrong. It isn't the ToS but
it is the Responsible Gaming Policy page...
https://imgur.com/a/ELXGMdJWhile for the removal of the limitations "feature" from their page, I assume it's to avoid confusion like what happened right now, that people misunderstood it as a feature, or a part of their ToS of which both parties agreed, instead of a guide.
They were wrong and they were fixed.
In regards to this, it actually does not work in your favor, given you breached their policy on 4.11. the instance you ask for exclusion on Rollbit, which actually grant them the right to retain everything.
It doesn't state the consequence of that in their terms in my understanding.
Why aren't you making pressure on BC here?
Think with me:
1- they claim that my account was closed as soon as they found out about my mental condition of gambling addiction;
2- This is wrong based on the evidences that has already been proven;
3- Even you yourself alerted them long before that, about my condition and they dismissed it.
If they are going to close my account due to gambling addiction, do it when they should have done it and not when they did - even if they had done it when you warned them (and you know you warned them) I wouldn't have lost more than $4000.
If it is as I asked, pay me the value of the bonuses I did not receive and the $500 they promised me - they apologized for the mess with the messages and they can still fix it.